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High Performance Team Manager
3 weeks ago
Claims Leader Position
Our organization seeks an experienced Claims Leader to oversee the day-to-day operations of a high-performing team. In this role, you will be responsible for ensuring accurate and timely claims processing while maintaining excellent customer service standards.
Key Responsibilities:- Lead and develop a team to achieve exceptional results
- Oversee daily tasks to guarantee precision and punctuality
- Instill a collaborative team attitude towards delivering consistent, professional, and proactive customer support
- Manage financial aspects effectively by identifying trends, designing, and implementing programs to mitigate loss or leakage to claims and business impact
- Review and analyze customer satisfaction results, voice of the customer, and Quality Assurance metrics to design, deliver, coach, and recommend improvements
Our company is dedicated to providing reliable, fast, flexible, and bespoke services for our customers as well as the many partners we work with. We value optimism, caring, togetherness, reliability, and determination. Our goal is to ensure we're delivering an exceptional service for our customers.
What We Offer:- Job flexibility: we understand that flexibility is really important - whether hybrid, compressed work week, part-time, or job share
- Career growth: we want you to continue to learn, develop, and bring your ideas to the table
- Take the time you need: we encourage you to take the time you need, when you need it
- Diversity and inclusion: we respect who you are and thoroughly embrace diversity
This is a great opportunity to join a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. If you are passionate about people and delivering exceptional customer service, we would love to hear from you.
