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Call Centre Specialist

2 months ago

Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Roadside Assistance Centre team as a Call Centre Consultant. As the first point of contact for our members and commercial clients, you will play a critical role in delivering exceptional customer service and ensuring their roadside vehicle breakdown is resolved efficiently and effectively.

Key Responsibilities
  • Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
  • Provide high-quality customer service to maximise member customer experience.
  • Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues.
  • Work effectively with other team members and provide input to improve productivity.
  • Adhere to monthly KPIs and call standards.
About You

We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. To be successful in this role, you will need:

  • Ability to work in a fast-paced, call centre environment.
  • High level of attention to detail & ability to multitask.
  • Professional telephone manner with the ability to demonstrate empathy.
  • Strong knowledge of Adelaide metropolitan and SA country areas.
  • Proficiency with MS Office software, database systems and strong data entry skills.
  • Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
About Us

As one of South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are valued for their unique qualities and contributions.

Benefits
  • Free RAA premium road service
  • Access to our RAA Rewards program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • On-site Cafe with Barista