Delivery Manager

3 days ago

Melbourne, Victoria, Australia flybuys Full time
About Us

Flybuys is the country's most popular rewards program, with over 9 million active members. Through our extended network of partnerships with nationally recognised brands, we make every day worth more for our members.

We're a people-centric organisation with a flexible working policy, ensuring all team members are set up to work remotely across Australia. Our core values - Be United, Be Relevant, Be Passionate, Be Generous, and Doing the Right Thing - guide everything we do.

Your Team

The Campaign and Offers Team is responsible for creating the right offer for the right member and delivering it in the most effective channel. We're passionate about achieving great outcomes for our customers, whether Members, Partners, or Agencies and Brands.

As Delivery people, we're exceptional at bringing the voice of our customers into every conversation, and we enjoy working collaboratively across all areas of the business. We take pride in the experiences we deliver for our customers.

Your Role

The Delivery Manager has accountability for the technical delivery of the Reimagine squad, which includes 1:1 comms, offer orchestration, and custom campaign products. The key areas of accountability in the role are:

Leadership
  • Coach and manage the performance and career development of a senior business analyst.
  • Lead a squad to deliver on a transformative project within the business.
  • Create high-performance teams that demonstrate ownership, teamwork, learning, and continual improvement.
Engagement
  • In partnership with the Head of Personalization & Engagement and the Product Owner(s), define team objectives that align with the organisation's strategy and objectives.
  • Establish and maintain a culture of clarity with autonomy, ensuring all team members understand role expectations and feel inspired and supported to reach professional and organisational goals.
Delivery, Customer, and Speed-to-Market
  • Deliver a roadmap of initiatives in conjunction with the Product Owner(s) that enable features for customers, confirming prioritisation, plans, and progress are well understood by stakeholders and aligned through OKRs.
  • Uplift the engineering and delivery competencies to significantly improve speed-to-market and momentum.
  • Align to chapter-defined practices, governance-defined processes, and architecture-defined Technology strategy.
Stakeholder Management
  • In partnership with the Head of Personalization & Engagement, work with the relevant Product Owner(s) to influence product roadmaps and ensure a combined product and technology roadmap is delivered, with plans and progress well understood by stakeholders.
  • Build and maintain strong relationships with internal customers, stakeholders, and integration teams to ensure delivery is smooth and customer-centric.
Technical and Operational Excellence
  • Lead, grow, and manage teams to deliver and support high-quality solutions that meet or exceed system health metrics, including security, performance, and quality metrics.
  • Manage budgets and commercials and 3rd parties, ensuring Finance reports that obligations are completed on time.
Knowledge Sharing and Subject Matter Expertise
  • Stay across changes in the campaign industry or relevant professions, ensuring colleagues feel they are learning and enthused by your expertise.
  • Provide thought leadership regarding Delivery, as seen in the innovations and improvements you bring.
Your Experience

We're looking for a candidate with:

  • Tertiary qualification in Computer Science, Science, Engineering, Information Technology, or equivalent industry experience.
  • Working knowledge of information technology and technology trends and issues.
  • Sound knowledge of how information and technology contribute to business performance.
  • Experience in leading a transformative squad.
  • Excellent knowledge/experience in the application of agile and lean approaches.
  • Experience in program management or project management, with the ability to manage several initiatives concurrently.
  • Demonstrated team leadership capabilities, including the ability to foster productive team dynamics, engage and enable teams, and coach for performance.
  • Strong stakeholder management, planning, organisation, decision-making, and time management skills.
  • High level of flexibility with a strong ability to lead others successfully through cultural, process, system, and transformational change.
  • Experience in partnering with Product teams to influence the direction of respective products, with experience in the campaign and offers space well regarded.
Your Benefits

We offer our valued team members a stack of exclusive benefits, including:

  • Flybuysflex - work from anywhere, measured on outcomes.
  • Two well-being days per year.
  • Volunteer leave.
  • Ongoing learning & development programs and opportunities.
  • My Coles and Wesfarmers team member discount card.
  • Be Well Programs - Mind/Body/Soul.
  • Quarterly All Team events.
  • Hybrid social events.
  • New starter kit merchandise.
Your Time to Fly

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone's voice is heard and respected equally, regardless of identity, background, position, ability, or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.

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