Client Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeNegotiation Full time $72,000 - $96,000
Job Role

The Community Services team coordinates care and services for clients who are living in their homes, supporting them to live as independently as possible and connected to their community.

The Client Roster Support Officer plays a crucial role in delivering effective and efficient services to meet client needs, providing customer service, administration support and the rostering of care staff to client services ensuring timely delivery of client support.

Key Responsibilities
  • Acts as the central point of contact for clients and support workers in the rostering of services.
  • Ensures all client and staff enquiries are attended to promptly and responded to in a professional and timely manner.
  • Triage of all incoming calls including Support at Home Clients and staff in line with process.
  • Liaises with staff from other departments to gain information and resolve customer issues.
  • Accesses client and client representative information and rostering information in the Community Care system.
  • Rosters services matching client preferences and skills required in accordance with support worker availability.
  • Collaborates with the client support team to ensure responsiveness to clients.
  • Manages re-rostering of absent staff on unplanned leave.
  • Maintains accuracy of roster records.
Required Skills and Qualifications
  • Cert IV in Business Administration or equivalent preferred.
  • Minimum 2 years' experience in customer service, administration, and rostering/team coordination roles.
  • Rostering experience in fast-paced environments.
  • Customer service experience in managing and triage calls.
  • Effective administration skills with ability to maintain accuracy and efficiency.
  • Able to build strong relationships with staff, guiding and supporting colleagues at all levels of the organisation.
  • Excellent time management and organisational skills and ability to work in fast-paced environments.
  • Excellent interpersonal and communication skills including experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
  • Able to take initiative, work with minimum supervision and implement administrative systems.
  • Excellent negotiation skills to negotiate with internal (staff) and external stakeholders (clients and their families).
  • Able to speak Greek is an advantage.
Benefits and Advantages

Fronditha Care prioritises a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

Apply now for a rewarding career where you can make a positive impact in people's lives.

The successful applicant will also undergo a current Police Check.

Employment Details
  • Entry level
  • Full-time
  • Other
  • Hospitals and Health Care

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