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Service Excellence Specialist
3 weeks ago
We are seeking a skilled customer service representative to provide exceptional support to our clients.
As a customer service representative, you will be the primary point of contact for customers regarding their concerns and inquiries.
- Provide full Omni-Channel concern resolution support to customers.
- Liaise and coordinate with various departments to satisfactorily resolve customer concerns.
The overall objective is to achieve customer satisfaction while reflecting and protecting the best interest of our client.
About the Role:This role involves handling inbound and outbound contacts through multiple channels (voice, email, social media) from customers regarding their vehicles or experience with our luxury automotive brand.
- Conduct end-to-end case management by researching, following up, involving various departments, while ensuring the customer is kept updated and their needs or concerns are addressed until resolution in a professional and efficient manner.
- Takes full ownership of own case file and acts as backup to designated buddy for continuity of service and action.
You will have the opportunity to work with a dynamic team and contribute to ongoing process improvements.
Requirements:To be successful in this role, you will need:
- Proven experience in customer service and case management.
- Strong communication skills across multiple channels.
- Ability to provide end-to-end support for customers.
- Passion for the automotive industry.
- Problem-solving mindset and ability to research and present the best resolution to meet company and client expectations.
We offer a range of benefits including hybrid/flexible working arrangements, walking distance to Mascot train station, free on-site gym, free on-site parking, and tuition reimbursement.
What We Offer:- Hybrid/Flexible Working Arrangements
- Walking distance to Mascot train station
- Free on-site gym
- Free on-site parking
- Tuition Reimbursement
