Customer Service Excellence Specialist

15 hours ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000

Job Overview

Customer Service Excellence Specialist

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Excellence Specialist.

The successful candidate will be responsible for providing exceptional service to commercial clients, handling technical phone/email enquiries, and working with our Omni Channel platform to process inbound inquiries.

Key Responsibilities:

  • Provide top-notch customer support to commercial clients
  • Handle technical phone/email enquiries in a timely and professional manner
  • Process inbound inquiries using our Omni Channel platform
  • Collaborate with internal stakeholders to achieve desired outcomes
  • Maintain accurate records and documents related to customer activity
  • Contribute to continuous improvement initiatives
  • Ensure prompt resolution of customer enquiries and meet team KPIs

What We Offer:

  • Competitive remuneration package
  • Free parking onsite
  • Ongoing training and development opportunities
  • Opportunities for career growth and advancement
  • A supportive and cohesive work environment
  • Employee assistance program
  • Salary packaging options

Join our organization and take the first step towards a rewarding career in customer service excellence. If you are proactive, enthusiastic, and self-motivated, we encourage you to apply.



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