Gaming Attendant

1 week ago

Penrith Municipality, Australia Panthers Penrith Full time

At Panthers Penrith, we're seeking an energetic and enthusiastic individual to join our busy Gaming team. The ideal candidate will possess excellent customer service skills, a strong work ethic, and the ability to thrive in a fast-paced environment.

About the Role

This casual position offers a unique opportunity to gain experience in a dynamic industry. As a Gaming Attendant, you'll be responsible for providing high levels of customer service to members and guests, including general cleaning duties, bar service, poker machine maintenance, and cash handling.

Key Responsibilities
  • Deliver exceptional customer service to create a positive experience for our members and guests;
  • Contribute to maintaining a clean and safe gaming environment;
  • Provide efficient bar service to the gaming team;
  • Perform routine poker machine maintenance and drink service;
  • Work as a Keno Operator and Cashier, handling cash transactions with accuracy and efficiency;
  • Respond to gaming floor enquiries and resolve issues promptly;
Requirements
  • A proven track record of delivering exceptional customer service;
  • Holding RSA and RCG qualifications;
  • Availability to work night shifts, including late nights and overnights, weekends, and public holidays;
  • Excellent written and verbal communication skills;
  • A high standard of personal grooming;
  • A history of accurate cash handling is essential;
  • Strong attention to detail and problem-solving skills;
  • Ability to speak Mandarin and/or Cantonese would be advantageous;
  • Previous gaming experience is highly regarded.
What We Offer
  • A supportive team environment that prioritizes employee well-being;
  • A 40% discount on food at Panthers-owned outlets;
  • A 20% discount on Panthers merchandise;
  • Reward and recognition programs;
  • Learning, development, and career growth opportunities;
  • Staff get-togethers and more.

We're looking for someone who is punctual, flexible, and reliable, with a positive attitude and a willingness to learn. If you're a motivated individual who is passionate about delivering exceptional customer service, we'd love to hear from you.

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