Senior Claims Advisor

3 months ago

North Sydney, Australia Zurich Insurance Group Full time

A new adventure awaits… 

At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you – focused on your career, your wellbeing and your community – as well as our customers and the planet.  

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on 

Let’s create a brighter future together, let’s make a difference  

Reporting to the Liability Claims Team Leader, you will provide proactive market leading, timely, effective and cost efficient management of a portfolio of Liability claims, following the Zurich Casualty Claims strategy Provide mentoring, coaching and training to the wider team. Support the business to continually grow and evolve.

You will also be responsible for the following:

  • Managing complex claims in accordance with all procedures outlined in the Claims Manual
  • Proven experience mentoring and training claims advisors
  • Conduct timely investigations in regard to indemnity, liability and quantum.
  • Partner with customers and supply partners to proactively manage a portfolio of claims
  • Finalise claims in a timely manner
  • Develop professional working relationships with Liability Claims and Underwriting teams, Complex Crew Lead, Head of Technical Claims and Head of Claims as required

Important to your success - let's grow together  

In order to be successful you will have some of the following:

  • Good technical claims knowledge and the ability to effectively manage technical claims autonomously.
  • Aware of the relevant State based legislation and associated guidelines.
  • Thorough understanding of the Insurance Code of Practice and Insurance Contracts Act.
  • Thorough understanding of the relevant Privacy Act.
  • Ability to direct solicitors/counsel in case management
  • Develop superior negotiation strategies on all files appropriate for resolution
  • Autonomous attendance at all external meetings / conferences / views / court appearances etc

Belong. Zurich is here to support you 

There are many reasons why Zurich is the right choice for you, but here are just a few – grow, and thrive in your career (we support and encourage it); work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; access programs to stay healthy and feel healthier; Flexwork@Zurich; become an activist in your community with the support of Z Zurich Foundation; award winning training programs; state-of-the-art Green Star rated office in North Sydney; we plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets.  

We could go on, but the main point is that Zurich is a place that you can truly belong and thrive 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure 

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