Receptionist - Animal Referral Hospital

7 days ago


Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time
Job Summary

We are seeking a highly organized and compassionate Receptionist to join our team at Animal Referral Hospital. As a Receptionist, you will be the first point of contact for pet owners and their animals seeking emergency care.

Key Responsibilities
  • Customer Service: Greet and assist pet owners and their animals with warmth and compassion, providing exceptional customer service in a fast-paced environment.
  • Phone Management: Manage a multi-line phone system, directing calls to the appropriate departments and ensuring efficient communication.
  • Scheduling and Admissions: Schedule appointments and manage patient admissions, verifying and updating client information in the electronic medical records system.
  • Administrative Tasks: Assist with payment processing, insurance verification, and billing inquiries, as well as maintain a clean and organized reception area.
  • Team Collaboration: Collaborate with the veterinary team to ensure efficient patient flow and contribute to the overall positive and professional atmosphere in the clinic.
Requirements
  • Availability: Available for a range of shifts, including evenings and weekends.
  • Communication Skills: Excellent customer service and interpersonal skills, with strong communication abilities, both written and verbal.
  • Organizational Skills: Organized and detail-oriented with good multitasking abilities, proficiency in using office software and basic computer skills.
  • Compassion and Empathy: A genuine love for animals and a passion for their well-being, with the ability to remain calm under pressure in emergency situations.
Benefits
  • Competitive Compensation: Competitive compensation package.
  • Professional Growth: Opportunities for professional growth in the veterinary field.
  • Supportive Team Environment: A supportive and compassionate team environment.
  • On-the-Job Training: On-the-job training and skill development.
  • Discounts: Discounts on pet care services for your own pets.


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