Complaints Analyst
7 days ago
We are seeking a motivated Complaints Analyst to join our team.
**Company Overview**
The Health Care Complaints Commission (HCCC) is an independent statutory body that plays a central part in maintaining the integrity of the NSW health system. Our core consideration is protecting the health and safety of individuals and the community.
**Salary and Benefits**
This is a temporary Clerk 5/6 opportunity, offering a salary range from $89,707 to $98,982, plus superannuation and annual leave loading. You will also have access to flexible working arrangements, great office facilities, and wellness initiatives such as Fitness Passport and Headspace subscription. Additionally, you will have access to unique growth and development opportunities, including over 17,700 online LinkedIn Learning courses.
**Job Description**
As a Complaints Analyst, you will be responsible for assessing, managing, and preparing assessment plans for all complaints received. Your role will involve assisting stakeholders understand the assessment process and decisions. You will work diligently and timely to meet tight deadlines, ensuring sound judgment and objectivity while displaying empathy.
**Required Skills and Qualifications**
To succeed in this role, you should have experience in a complaints or case management environment, with strong analytical and problem-solving skills. You should be driven, motivated, and able to manage a high volume workload with ease. Advanced written and verbal communication skills are essential, along with the ability to tailor communication to various stakeholders.
**About You**
If you are a natural problem solver with excellent interpersonal skills, we encourage you to apply. You will have a passion for making a difference in the lives of others, and be committed to upholding the highest standards of integrity and professionalism.
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