Senior Analyst, IDA Operations

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

At Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences through innovative technology and operations. As a Senior Analyst, IDA Operations, you'll play a critical role in ensuring compliance with regulatory requirements, such as Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter Financing Terrorism (CFT).

The Identification and Authentication team is a specialist group that supports multiple regulatory requirements, including the on-boarding of customers, collection of identification information, verification of identification information, and collection of identification for current customers when required. This team extends our ongoing commitment to:

  • Know Your Customer (KYC)
  • Anti-Money Laundering (AML)
  • Counter Financing Terrorism (CFT)
  • Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)

As a Senior Analyst, IDA Operations, you'll report to the Manager, IDA Operations and work closely with key stakeholders throughout the organisation to ensure RBS maintain compliance in regard AML/CTF obligations. Your role will be responsible for the day-to-day operations of the team and driving continuous improvement and proactive action in the business to manage and uplift current processes.

This will mean working closely with our stakeholders and colleagues, forging strong relationships with business stakeholders and Financial Crime teams to drive outcomes. Your key responsibilities will include:

  • Governance over quality to drive a program of continual improvement
  • Providing support to Manager and Senior Manager IDA Operations team for ad-hoc requests
  • Achieving customer service excellence by role modelling the Bank's customer service standards
  • Demonstrating Group values as part of delivering your responsibilities
  • Prioritising and assigning work and deliverables according to specified timeframes
  • Providing training to new starters and refresher training to existing Staff as per their training needs and as per feedback received from QA team
  • To ensure that work is allocated and actioned as per agreed SLAs
  • To ensure all escalations are actioned and responded in timely manner
  • To ensure all day-to-day and periodic reporting is complete within expected timeframes
  • You are expected to understand the business end to end as well as all our stakeholders
  • To maintain effective communication with stakeholders to resolve issues, escalations & complaints
  • You will assist and lead projects that could affect the operational environment (internal and external) and ensure the training team is aware of any upcoming changes
  • Ensure SOPs are up to date
  • You will drive an excellent production management culture based on the Bank's 5 productivity habits, this include daily management and team stand up huddles
  • Apply critical thinking along with decision-making

We're looking for someone with some experience understanding identification details for customers, Financial Services Industry experience is a must, further qualifications in the area of financial crime is beneficial. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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