
Member Engagement Specialist
1 week ago
We are seeking a highly skilled and motivated Member Engagement Officer to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong ability to engage with members.
As a Member Engagement Officer, you will be the first point of contact for our members on the phones. Your role will be pivotal in shaping the member's experience and maintaining lasting relationships.
The successful candidate will have excellent communication skills, with a focus on listening and problem-solving. You will also have a drive for excellence and thrive when working in a fast-paced environment.
- Foster positive relationships with members
- Communicate effectively to meet member expectations
- Maintain up-to-date knowledge of products, services, and policies
- Contribute to a positive team culture
- Engage members with empathy and understanding, focusing on their unique needs.
- Communicate effectively to meet member expectations.
- Maintain up-to-date knowledge of RACQ's products, services, and policies.
- Contribute to a positive team culture.
- Passionate about sales and customer service
- Excellent communication skills, with a focus on listening and problem-solving
- Have a drive for excellence and thrive when working in a fast-paced environment
- Minimum of a Year 12 High School Certificate
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a commitment to employee wellbeing.
What We OfferWe offer a range of benefits to support your career development and personal wellbeing, including:
- Financial benefits and discounts on a range of products
- Flexible working arrangements
- Professional development opportunities
- Cultural observance leave
- Personal leave for wellbeing
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