Airline Customer Experience Specialist

1 week ago


East Mackay, Australia Oceania Ground Force Full time
About Oceania Ground Force

Oceania Ground Force is a leading Australian-owned Ground Handling Services Company, dedicated to delivering professional and efficient services to top airlines. With over 25 years of experience since June 1996, we have grown to employ over 500 staff members across 14 locations in Australia and the Pacific.

Competitive Salary

We offer a competitive hourly base rate of $26.10, exclusive of shift penalties and superannuation contributions. Our employees also benefit from 11.5% Superannuation contributions, shift penalties for early morning, evening, and overnight shifts, and additional pay for weekend work.

Job Description

In this exciting role as an Airline Customer Experience Specialist, you will be at the forefront of providing exceptional customer experiences to airline travellers. Your key responsibilities include greeting customers warmly at check-in, processing and verifying travel documents, assigning seats, preparing and issuing boarding passes, managing baggage, assisting with gate boarding procedures, and handling passenger marshalling and disruption management.

Required Skills and Qualifications

To succeed in this role, you must possess excellent safety awareness, attention to detail, team collaboration skills, punctuality, and adaptability. You should also have proficiency in spoken and written English, proficient computer skills, and the ability to pass drug, alcohol, and audio tests. Additionally, you will need to obtain an ASIC card and be flexible to work a rotating roster, including weekends and public holidays.

Benefits

We value your professional growth and well-being. Our benefits package includes competitive pay rates, comprehensive paid training, fatigue management strategies, rosters published two weeks in advance, opportunities for internal promotions and secondments, and a supportive Employee Assistance Program.

The estimated salary for this position is between $65,000 - $85,000 per annum, depending on the location and level of experience.



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