Customer Service Team Lead

5 days ago

Sunshine Coast, Australia beBeeFulfillment Full time $60,000 - $80,000

We are looking for a talented and experienced professional to join our team in a key leadership role.

The successful candidate will be responsible for assisting the Fulfilment Manager in leading and supporting a team of online personal shoppers to provide an exceptional level of service to all online customers.

Key Responsibilities:

  • Assist Fulfilment Manager in day-to-day management of the department, prioritizing tasks and ensuring seamless operations
  • Coach teams to deliver outstanding shopping experiences through exceptional store standards in Food Safety, Safety and On-Time Departure Home Delivery
  • Ensure timely delivery to customers, meeting their expectations and building loyalty
  • Pursue innovative solutions to improve customer satisfaction and drive business growth

Requirements:

  • Possess passion for retailing, merchandising, team leadership and development
  • Able to listen, learn and demonstrate genuine care for both team members and customers
  • Demonstrate ability to work collaboratively and end-to-end as one team
  • Believe in doing the right thing, adhering to high ethical standards
  • Experience leading teams to deliver daily operations of a department
  • Previous food safety operational experience

About Us:

We are a forward-thinking company committed to inclusivity and breaking down barriers that hinder personal growth. We encourage diverse candidates to apply, please let us know if we can support you with any adjustments during the hiring process.

We value diversity, equity, inclusion and belonging as essential to achieving our purpose of better together for a better tomorrow. Our diverse team enriches our group, enables innovation and solves problems effectively.

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