Workforce Manager

4 weeks ago


Coburg, Victoria, Australia Centorrino Technologies Full time
About the Role

We are seeking a highly skilled Workforce Manager to join our Professional Services Team at Centorrino Technologies. As a Workforce Manager, you will be responsible for ensuring the wellbeing and satisfaction of our team and contractors based onsite.

Key Responsibilities
  • Manage onboarding processes for new team members and contractors.
  • Address client concerns and escalate issues when necessary.
  • Partner with the Customer Service Manager to identify role requirements and specifications for the Talent Acquisition team.
  • Enhance our professional services proposition to achieve growth targets.
  • Review financial feasibility and ensure margin is maintained.
  • Ensure quality assurance and compliance with client expectations, contracts, and service-level agreements.
Requirements
  • Experience in IT, Professional Services or an Staff Augmentation or MSP environment.
  • Proven track record of managing high-volume staff augmentation, ideally in IT professional services.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of employment law and regulations.
  • Proficient in Microsoft Office suite.
  • Excellent communication and presentation skills.
  • Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
What We Offer
  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities.
  • Extensive discounts and benefits.
  • A choice of IT equipment.
  • Fun team events to celebrate achievements and connect with colleagues.

Centorrino Technologies celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.


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