Workforce Manager

2 months ago

Coburg, Australia Centorrino Technologies Full time

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a Workforce Manager to join our Professional Services Team.

Our Professional Services Workforce Manager is responsible for ensuring the wellbeing and satisfaction of our team and contractors based onsite. This role involves managing onboarding processes, addressing concerns, and fostering a positive work environment. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a passion for supporting team members.   

Requirements

Here's what you'll be doing:

  • Serve as the primary point of contact for clients, providing updates and handling queries. 
  • Build strong relationships with clients to understand their business needs and ensure that staff augmentation align with their objectives. 
  • Address client concerns proactively, managing expectations and escalating issues when necessary. 
  • Partner with Customer Service Manager (CSM) to identify role requirements and specifications for the Talent Acquisition (TA) team to source for the role. 

  • Enhance our professional services proposition to achieve growth target. Review financial feasibility and ensure margin is maintained. 
  • Review job alerts from various panels and kick off staff augmentation search. 

  • Ensure quality assurance and compliance with client expectations, contracts, and service-level agreements (SLAs). 

  • Serve as the primary point of contact for onsite team enquiries. 
  • Conduct regular check-ins to gather feedback and identify areas for improvement with both the employee and the client. 
  • Develop and present regular reports on recruitment activities, performance, and market trends. 

  • Continuously evaluate and optimise recruitment processes to improve efficiency, reduce time-to-hire, and enhance candidate experience. 

Here's what you'll bring:

  • Experience in IT, Professional Services or an Staff Augmentation or MSP (Managed Service Provider) environment. 
  • Proven track record of managing high-volume staff augmentation, ideally in IT professional services.  
  • Ability to handle sensitive information with confidentiality and professionalism. 
  • Knowledge of employment law and regulations. 
  • Proficient in Microsoft Office suite. 
  • Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 
  • Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 
  • Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 
  • Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 
  • Occasional travel to onsite Victoria locations may be required.  

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:

  • Hybrid working with team anchor days to support collaboration
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

 

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

 

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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