
Senior Technical Solutions Expert
1 day ago
Job Opportunity
We are seeking passionate individuals to join our team as Senior Technical Support Engineers. In this role, you will be responsible for owning, troubleshooting, and resolving complex customer technical issues.
This position offers opportunities for career growth, enhancing problem-solving, collaboration, research skills, and technical proficiency. You will work with cross-functional teams to deliver seamless support experiences to customers worldwide.
The ideal candidate will have strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are committed to continuous learning and growth, we encourage you to apply.
Responsibilities
- Troubleshooting and Resolution: Investigate and resolve complex customer technical issues in a timely and efficient manner.
- Technical Development: Continuously improve your technical and professional skills through training and readiness programs.
- Collaboration and Communication: Collaborate with internal stakeholders to share knowledge and best practices.
- Process Improvement: Identify areas for process improvement and collaborate with Microsoft Engineering and Supportability teams to develop automation techniques and diagnostic tools.
What We Offer
As a Senior Technical Support Engineer, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and make a meaningful impact on customer success.
Benefits
This position offers flexibility to work up to 50% from home, along with a competitive compensation package and comprehensive benefits.
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