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Transformation and Change Consultant

2 months ago

Sydney, New South Wales, Australia Engage Squared Full time

About Engage Squared

Engage Squared is a recognized leader in the technology consultancy sector, dedicated to fostering a positive workplace environment and investing in our workforce.

Our mission is to enable employees to enhance their work experience by leveraging Microsoft tools to improve productivity, collaboration, and connectivity. We focus on developing modern workplaces through Microsoft technologies, assisting organizations in optimizing their operations.

We envision a future where every employee has the necessary tools, knowledge, and information to thrive at work. By utilizing modern work and low-code technologies, we aim to eliminate the obstacles caused by inefficient processes and knowledge gaps, empowering employees to maximize their productivity.

Our offices span across multiple regions, and we are committed to Diversity, Equity, and Inclusion, proudly maintaining a near 50/50 gender balance in the IT professional services industry, which is a rarity.

Role Overview

The selected candidate will play a pivotal role in advancing our Transformation and Change (Technology Adoption Change Management) practice, contributing to the successful execution of high-quality projects for our clients.

You will be tasked with prioritizing the user experience in all our initiatives, focusing on the essential 'people aspect' of change during the design and implementation of new technologies. This involves evaluating existing challenges, formulating and executing technology adoption change management strategies, and facilitating training and communication efforts.

Key Responsibilities:

  • Conducting assessments of change impacts, analyzing training needs, and developing user personas and business scenarios.
  • Creating and implementing change strategies, leading initiatives aimed at cultural transformation and alignment objectives.
  • Designing and customizing materials such as videos, user guides, and awareness communications.
  • Delivering product-specific and scenario-based training sessions both virtually and in-person.
  • Fostering a positive perception of change by crafting effective messaging and strategies to address resistance, enhance change acceptance, and highlight benefits.
  • Participating in demonstrations and promotional events at client locations leading up to technology launches.
  • Engaging with end-users through interviews, focus groups, and support during launch phases.
  • Analyzing and reporting on the success of change and adoption initiatives.
  • Staying updated on product developments within the Microsoft ecosystem to enhance our resources and internal knowledge.
  • Contributing to the ongoing innovation of our methodologies and deliverables.
  • Collaborating with Project Managers throughout the project lifecycle and assisting with project resource and budget management.
  • Participating in marketing events as needed.

Qualifications:

  • Proven experience in crafting and disseminating communications to both internal teams and clients.
  • Familiarity with Microsoft 365 applications, including Microsoft Teams, OneDrive, and SharePoint Online.
  • Knowledge of PROSCI or similar change management frameworks.
  • Ability to engage stakeholders, comprehend business requirements, facilitate workshops, and document findings.
  • Experience in conducting training sessions.
  • Background in communications and stakeholder engagement is highly desirable.
  • Consulting experience is also highly desirable.
  • Demonstrated ability to create tailored user training materials (guides, videos, flyers).
  • Capacity to thrive in a fast-paced environment.

Certifications:

  • PROSCI certification is highly desirable.
  • Microsoft Adoption Specialist Certification is desirable.

At Engage Squared, we prioritize inclusivity and diversity. We encourage individuals who may not meet every requirement but possess the right skills and attitude to excel in this role to reach out.

We believe in making hiring decisions based on a combination of aptitude and passion, not solely on experience. If you are interested in applying and require reasonable adjustments, please inform us.