Customer Solutions Liaison
1 week ago
At VMCH, our goal is to deliver exceptional client experiences.
About the Role:
As a Customer Solutions Liaison, you will be the primary point of contact for existing and prospective consumers of our services.
Your responsibilities will include responding to inquiries, troubleshooting service-related matters, and ensuring clients receive person-centred care tailored to their needs.
About You:
We are looking for a skilled and compassionate individual who can:
- Act as the primary contact for existing and prospective consumers
- Provide information and advice on our service offerings
- Respond to referrals, determine eligibility, and prioritize client needs
- Manage high volumes of inbound and outbound calls, maintaining accurate records
- Approve service provision within designated authority levels
- Resolve issues promptly and escalate when necessary
- Safeguard client rights and confidentiality
About Us:
VMCH is a for-purpose organisation that prioritises compassion, respect, and inclusion in everything we do.
We support people and families to live their best lives, providing a place to call home and spaces to learn and grow.
As a valued member of our team, you will have the opportunity to make a positive difference in people's lives.
Please note that you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and X3 Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards.
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