Customer Solutions Liaison

1 week ago


Mulgrave, Australia VMCH Full time

At VMCH, our goal is to deliver exceptional client experiences.


About the Role:


As a Customer Solutions Liaison, you will be the primary point of contact for existing and prospective consumers of our services.


Your responsibilities will include responding to inquiries, troubleshooting service-related matters, and ensuring clients receive person-centred care tailored to their needs.


About You:


We are looking for a skilled and compassionate individual who can:



  • Act as the primary contact for existing and prospective consumers
  • Provide information and advice on our service offerings
  • Respond to referrals, determine eligibility, and prioritize client needs
  • Manage high volumes of inbound and outbound calls, maintaining accurate records
  • Approve service provision within designated authority levels
  • Resolve issues promptly and escalate when necessary
  • Safeguard client rights and confidentiality

About Us:


VMCH is a for-purpose organisation that prioritises compassion, respect, and inclusion in everything we do.


We support people and families to live their best lives, providing a place to call home and spaces to learn and grow.


As a valued member of our team, you will have the opportunity to make a positive difference in people's lives.


Please note that you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and X3 Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards.



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