Customer Service Liaison

3 weeks ago


Mulgrave, Australia Corning Full time

At Corning, we're shaping the industries we help and the world we share. Our scientists and manufacturers are boundless in their curiosity and commitment to purposeful invention. We're always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has evolved to provide comprehensive optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Key Responsibilities

  • Manage customer orders from PO placement to delivery
  • Handle customer complaints and resolve problems
  • Monitor customer deliveries and credits
  • Enter and manage orders
  • Assist Finance team to resolve issues associated with accounts receivable
  • Interface with Marketing, Product Line Managers, Technical Support, and Manufacturing for product-related issues
  • Expedite orders to meet customer requirements
  • Manage customer inventory and sales levels
  • Coordinate product consolidating and Letters-of-Credit processes

Requirements

  • Excellent interpersonal skills including written and telephone communications skills
  • Microsoft Office skills (particularly Excel)
  • Knowledge of manufacturing/transport logistic processes
  • SAP experience
  • Experience in Microsoft Teams and Service Cloud/Salesforce
  • Passion for Customer Care
  • Strong attention to detail

Experience

  • 2+ years in either manufacturing/logistics or Customer Care is desirable

Role of the CCR

  • CCRs serve as the primary interface for their assigned customer accounts for all day-to-day activities
  • Our CCRs must demonstrate outstanding interpersonal and communications skills, know our products and services, and be our customers' best allies in understanding and meeting their requirements
  • Ownership, of taking responsibility, of problem solving, of doing what it takes to meet the customers' requirements


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