Career Opportunity: Solutions-Focused Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Job Title: Customer Success Consultant

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At a leading company, we are dedicated to helping clients achieve success by providing innovative solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented professional to join our dynamic team.

Key Responsibilities:

  • Build and maintain strong relationships with customers to drive retention and satisfaction.
  • Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
  • Foster long-term client relationships by understanding their goals, challenges, and requirements.
  • Develop a strong understanding of software solution functionalities.
  • Understand customer goals and provide tailored solutions to meet their needs.
  • Collaborate with internal teams to enhance customer experience.
  • Gather customer insights and share feedback to improve products and services.
  • Support customers through training, troubleshooting, and product updates.

Requirements:

  • Bachelor's degree in Information System/Computer Science or equivalent experience in customer service, business, or a related field.
  • Strong communication skills with the ability to build rapport and establish trust with clients.
  • Problem-solving mindset with a willingness to learn and grow within the customer success field.
  • Ability to work effectively both independently and as part of a team.
  • Positive attitude, strong work ethic, and a customer-first mindset.
  • 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
  • Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
  • Strong analytical and organizational abilities.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Familiarity with CRM systems and customer success tools is a plus.

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