Solutions-Focused IT Professional

1 week ago

Sydney, New South Wales, Australia beBeeSolution Full time US$120,000 - US$150,000
Job Title: Technical Support Associate

We are seeking a highly skilled and motivated Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support and guidance to end-users, troubleshooting software issues and providing solutions.

The ideal candidate will possess a blend of technical expertise, problem-solving skills, and creativity. Key qualifications and skills include:

  • Technical Skills:
    • Programming Languages: Proficiency in languages such as Python, Ruby on Rail, C++, and SQL.
    • Software Development: Knowledge of Angular, React, and Django.
    • Nagios tool knowledge and configuration hands-on experience.
    • Versa knowledge would be an added advantage.
    • ITSM process knowledge and P1/P2 handling experience.
    • Database Management: Experience with database technologies like MySQL, PostgreSQL, and MongoDB.
    • System Architectures: Understanding of various software architectures, including microservices, client-server, and cloud-based solutions, AWS infrastructure and serverless.
    • Development Tools: Familiarity with integrated development environments (IDEs), version control systems (e.g., Git), CI/CD, and build tools.
  • Interpersonal Skills:
    • Communication: Excellent verbal and written communication skills to articulate complex technical concepts to non-technical stakeholders.
    • Team Collaboration: Ability to work effectively in a team environment, collaborating with developers, product managers, and other stakeholders.
    • Problem-Solving: Strong analytical skills to identify, diagnose, and resolve software issues efficiently.
    • Time Management: Proficient in managing multiple projects and deadlines in a fast-paced environment.

Additional requirements include a Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field, and strong analytical skills to identify, diagnose, and resolve software issues efficiently.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility, comprehensive benefits for all employees, and a certified great place to work. We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

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