Guest Experience Ambassador

1 day ago

Sydney, New South Wales, Australia beBeeService Full time $80,000 - $95,000

The Welcome Desk Manager role drives a guest-oriented mindset amongst the team and leads by example.

Key responsibilities include:

  • Delivering exceptional service with passion and charisma, demonstrating outstanding communication skills;
  • Fostering W's Whatever/Whenever Culture and Bonvoy Loyalty program;
  • Collaborating with Welcome and Whatever/Whenever Managers on Rooms Division operations, including business decisions and following W brand guidelines;
  • Ensuring high standards of service that maximizes guests satisfaction;
  • Providing extensive knowledge of guest services procedures, financial procedures,

W Hotel's unique work culture sparks imagination and curiosity, bringing the W experience to life for guests.

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