ER Case Resolution Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeCaseManagement Full time $95,000 - $125,000
Job Overview

We are seeking an experienced ER Case Specialist to join our team, based in Brisbane on a contract basis.

The role is hybrid, with a focus on collaboration and service excellence, supported by effective processes and technology to manage ER matters end to end, with a focus on team member wellbeing and experience.

Your Key Responsibilities

  • Guide on litigation principles and take the lead in ensuring adherence to process
  • Conduct end-to-end investigations into various ER matters from grievances through to significant bullying, harassment, fraud or misconduct cases
  • Prepare documents and responses for matters before the Fair Work Commission and other tribunals
  • Represent the company at conciliations and dispute matters in the Fair Work Commission and other tribunals
  • Manage complex matters involving ill and injured team members
  • Provide leaders with recommendations, coaching, and advice in relation to legislation, policies, and procedures

Your Skills and Experience

  • Significant relevant experience in HR or ER/IR roles, including investigations & litigations, case management, and employment/labour laws
  • Excellent coaching, negotiation, and influencing skills, to engage with a wide range of stakeholders
  • Solid knowledge and understanding of relevant ER/IR legislation within different jurisdictions and application in policy, including experience with the Fair Work Commission and other relevant bodies
  • Strong communication skills and relationship-building skills are essential as is a commercial orientation
  • Effective time management and the ability to manage multiple competing priorities and time-sensitive cases

About Us

A global business offering endless career possibilities across all disciplines, providing valuable exposure to a vast and exciting network.

We recognize the value that diverse experiences and backgrounds bring to our business, customers, and communities. Teams with diverse perspectives enrich our organization and enable better innovation and problem-solving.

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