Make An Impact Where It Matters – Senior Case Manager

1 day ago

Brisbane, Queensland, Australia Buscojobs Full time

Are you a confident communicator with a sharp sense of fairness and a passion for people?
Super Retail Group is looking for an experienced Senior Case Manager to join our high-performing, well-respected Workplace Relations team.Why Join SRG...?
At Super Retail Group (home to iconic brands like Rebel, Supercheap Auto, BCF, and Macpac), you'll be part of a values-led business with a genuine commitment to wellbeing, inclusion, and continuous growth.
You'll get to:Work on high-profile, meaningful employee relations mattersBuild and guide the capability of both leaders and fellow case managersBe a key voice in shaping and delivering ER projects and initiativesThrive in a high-performing, supportive, and fast-paced teamWhat You'll Be Doing: As a Senior Case Manager, you'll provide expert advice, drive case management excellence, and lead best practice processes across a wide range of matters including:Complex misconduct investigations – from Respect@Work and whistleblower reports to mental health-related concernsCoaching People Leaders and mentoring case managers to grow capability and confidenceRepresenting SRG externally on employment-related mattersPartnering with assigned business portfolios to build trust and provide strategic ER guidanceLeading and contributing to projects that improve systems, policies, and leader supportMaintaining gold-standard compliance in ER records and documentationWho We're Looking For: You're a pro at staying calm under pressure, with the ability to make confident, fair, and timely decisions.
You're also a natural coach and mentor who enjoys seeing others succeed.
You bring:Proven experience in complex ER case management (e.g., sexual harassment, bullying, discrimination, and whistleblower complaints)Strong working knowledge of Australian (and ideally NZ) employment law and ER frameworksExceptional communication skills – clear, concise, and empatheticA collaborative, adaptable mindset – open to learning, feedback, and pivoting when neededExperience supporting mental health-related cases and applying procedural fairnessHigh attention to detail with sound administration and record-keeping abilitiesBonus if you've worked in retail, used SAP, or have experience in reporting and project work
Project management exposure and ER reporting experienceReady to be part of something bigger?
Apply now to join a team that champions fairness, empowers leaders, and supports thousands of team members across Australia and New Zealand.Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer.
We support, promote, and celebrate diversity, and we recognize the benefits a culture of inclusion brings to our workplace and customer experience.J-18808-Ljbffr
#J-18808-Ljbffr

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