Make An Impact Where It Matters – Senior Case Manager

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Are you a confident communicator with a sharp sense of fairness and a passion for people? Super Retail Group is looking for an experienced Senior Case Manager to join our high-performing, well-respected Workplace Relations team.

Why Join SRG…? At Super Retail Group (home to iconic brands like Rebel, Supercheap Auto, BCF, and Macpac), you'll be part of a values-led business with a genuine commitment to wellbeing, inclusion, and continuous growth. You'll get to:

  • Work on high-profile, meaningful employee relations matters
  • Build and guide the capability of both leaders and fellow case managers
  • Be a key voice in shaping and delivering ER projects and initiatives
  • Thrive in a high-performing, supportive, and fast-paced team

What You'll Be Doing: As a Senior Case Manager, you'll provide expert advice, drive case management excellence, and lead best practice processes across a wide range of matters including:

  • Complex misconduct investigations – from and whistleblower reports to mental health-related concerns
  • Coaching People Leaders and mentoring case managers to grow capability and confidence
  • Representing SRG externally on employment-related matters
  • Partnering with assigned business portfolios to build trust and provide strategic ER guidance
  • Leading and contributing to projects that improve systems, policies, and leader support
  • Maintaining gold-standard compliance in ER records and documentation

Who We're Looking For: You're a pro at staying calm under pressure, with the ability to make confident, fair, and timely decisions. You're also a natural coach and mentor who enjoys seeing others succeed. You bring:

  • Proven experience in complex ER case management (e.g., sexual harassment, bullying, discrimination, and whistleblower complaints)
  • Strong working knowledge of Australian (and ideally NZ) employment law and ER frameworks
  • Exceptional communication skills – clear, concise, and empathetic
  • A collaborative, adaptable mindset – open to learning, feedback, and pivoting when needed
  • Experience supporting mental health-related cases and applying procedural fairness
  • High attention to detail with sound administration and record-keeping abilities
  • Bonus if you've worked in retail, used SAP, or have experience in reporting and project work
  • Project management exposure and ER reporting experience

Ready to be part of something bigger? Apply now to join a team that champions fairness, empowers leaders, and supports thousands of team members across Australia and New Zealand.

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote, and celebrate diversity, and we recognize the benefits a culture of inclusion brings to our workplace and customer experience.

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