Er Case Manager

**Work options**: Hybrid
**ABOUT US**
- Super Retail Group is one of Australasia's largest leading retailers, with iconic brands including BCF, Macpac, rebel and Supercheap Auto. The talent of our teams and their passion for providing an experience which inspires and enhance our customers' leisure time drives our culture of innovation and opportunity._

**ABOUT THE ROLE**

Join a team that "makes a difference to the employment of 15,000 team members across the group".

**Our team is growing - come and join us**

You will be part of a high performing team that is committed to creating a safe and compliant working environment for our incredible team members. Our Workplace Relations team is at the forefront of ensuring that our team members receive the benefits and entitlements they deserve while ensuring the Group maintains limited liability in employment related matters.

The Workplace Relations team contributes value by offering contemporary expertise rooted in up-to-date legal standards. This support aids in the execution of our group's strategic objectives and divisional initiatives, aligning with the broader divisional strategy.

**ABOUT YOU**

In your role as an Employment Relations (ER) Case Manager, you'll be the go-to source for resolving internal complaints and people-related matters. You'll manage a range of cases and always collaborating with leaders across the organisation to fully comprehend the intricacies of each matter. Your expertise will shine as you offer guidance on investigation processes, determine outcomes, and interpret policy and legislation.

When it comes to case management, you'll support our People Leaders in navigating investigation and disciplinary processes in a fair and compliant way. Your support extends beyond resolution; you'll also provide valuable coaching to enable them to handle cases effectively and sensitively. And when faced with challenging decisions, you won't hesitate to escalate matters, ensuring that every issue is addressed with the utmost care and expertise.

As an Employment Relations Case Manager at Super Retail Group, we're looking for someone who embodies the following attributes and qualifications:

- ** Experience**: You should have experience in employee relations, having navigated employment-related matters within a matrix organisation
- ** Adaptability**: You should excel in fluid environments, thriving in dynamic and evolving workplace scenarios while adhering to structured processes.
- ** Administrative Prowess**: Strong administrative skills are a must, enabling you to efficiently manage and organize employee relations tasks and responsibilities.
- ** Communication**: Effective communication is key. You should be able to convey your knowledge across business policies, employment law, and processes.
- ** Stakeholder Support**: Confidence and experience in supporting stakeholders at various levels of the organization is vital. You will be a trusted source of guidance and support.**WHY JOIN US?**
- You'll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder
- As well as supporting hybrid work options, if you are in Brisbane, we have a recently built, modern corporate office that you can work from located in Strathpine in the northern suburbs, with great amenities, easily accessible with plenty of parking on site, as well as being located close to public transport lines.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

**Our Culture of Inclusion**:

- Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience._

Closing date may change

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