Customer Support Specialist North Lakes
4 weeks ago
About Us
At Auto & General, we strive to provide innovative solutions to safeguard our customers. Our range of general insurance products protects customers on the road, at home, and on holiday. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other.
The Role
We're seeking a highly skilled customer support specialist to engage with customers and deliver a high-quality customer experience. This includes managing the customer journey end-to-end, making decisions on customer enquiries, and resolving complaints while achieving key performance indicators (KPIs) in line with organisation values and policies.
Key Responsibilities
• Highly developed verbal communication skills to adapt to different personalities and situations
• Demonstrated experience in identifying customer needs, clarifying information, researching issues, and providing solutions
• Ability to multi-task and prioritise workload in a fast-paced environment
• Team player who establishes strong working relationships and collaborates with others to achieve goals
• Demonstrated ability to work in a diverse and multicultural team environment
• Committed to one's own learning and development and demonstrated ability to identify own skill gaps
• Ability to adapt to change in an ever-changing environment
• Ability to follow through on promises and commitments consistently and act upon feedback to improve behaviour and results
• Demonstrated ability to identify sales opportunities quickly and effectively
• Computer literate and able to demonstrate an ability to learn new systems quickly
Our Perks
• Location: This role is based at our North Lakes office, a convenient location close to local retail, restaurants, and other amenities
• Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually
• Paid parental leave: We support our new parents with paid parental leave and other benefits
• Development opportunities: We're championing your development with internal programs and access to a wide range of online courses
• Employee discounts: You'll receive discounts on Budget Direct insurance products
• Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
• Onsite facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
• Perks App: Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas
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