Soft Accessories Quality Expert

1 week ago

Melbourne, Victoria, Australia beBeeQuality Full time $60,000 - $120,000
Product Quality Specialist

As a Product Quality Specialist, you will be responsible for ensuring the highest standards of safety, construction, and customer satisfaction in our soft accessories category.

Key Responsibilities:

  • Lead Quality Assurance: Manage quality processes with suppliers, ensuring compliance with standards and resolving inspection failures and escalated customer complaints.
  • Customer-Facing Quality: Investigate and resolve product quality and safety complaints. Conduct store audits and support customer satisfaction initiatives.
  • Technical Support: Act as the first point of contact for technical issues related to accessories for both Kmart and Target teams.
  • Product Development Support: Collaborate with buying and design teams to ensure product construction, safety, and quality standards are met during development.
  • Compliance & Safety: Stay updated on regulatory changes and coordinate training with compliance teams and third-party partners.
  • Benchmarking & Audits: Conduct competitor benchmarking and scheduled store audits. Spot-check websites to ensure accurate product representation.
  • Documentation & Systems: Provide feedback on samples, manage approvals/rejections in PLM systems, and advise on hangers/hangtags as needed.
  • Cross-Functional Collaboration: Build and maintain strong relationships with key stakeholders including Buyers, Product Technicians, and Quality teams to ensure alignment and timely delivery across the critical path.

To be successful in this role, you'll have:

  • Proven experience in handbags and soft accessories with a deep understanding of product construction and materials.
  • Exceptional attention to detail ensuring every product meets our high standards.
  • Strong cross-functional collaboration skills especially with Buyers, Compliance, and Product Technicians.
  • Experience in quality assurance and compliance including supplier engagement and issue resolution.
  • Excellent communication and problem-solving abilities to navigate challenges and drive continuous improvement.

Benefits We Offer:

  • Flexible working options through our hybrid work policy.
  • A team member discount card that gives you discounts at major retailers.
  • Access to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health.
  • Ongoing support for all backgrounds and family circumstances.
  • A dynamic learning and support program.
  • Opportunity to fast track your career through our Mentor Program.
  • A recognition program where you can win prizes.

We celebrate the diversity of the communities we operate in and strive to create inclusive environments where all team members can contribute and succeed.

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