Quality Assurance Specialist

Technical Product Specialist - Handbags & Soft Accessories
A bright future starts here We are an inclusive team who power two of the most iconic and loved brands in the market.

We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. Our brands touch the lives of almost two million customers every week, giving you a daily sense of impact and purpose. As a leader in the retail market, we're optimistic about our future and yours.

We're changing at a rapid rate, providing challenging work that you'll be proud of. If you're passionate about product quality and technical excellence in fashion accessories, we want to hear from you

You will lead quality assurance across our soft accessories category in Kmart Group, working closely with local vendors and offshore QA/QC teams. Your expertise will ensure our products meet the highest standards of safety, construction, and customer satisfaction.

Key Responsibilities:

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• Manage quality processes with local suppliers, ensuring compliance with standards and resolving inspection failures and escalated customer complaints.">
• Investigate and resolve product quality and safety complaints, conducting store audits and supporting customer satisfaction initiatives.">
• Act as the first point of contact for technical issues related to accessories for both Kmart and Target teams in Melbourne.">
• Collaborate with buying and design teams to ensure product construction, safety, and quality standards are met during development.">
• Stay updated on regulatory changes and coordinate training with compliance teams and third-party partners.">
• Conduct competitor benchmarking and scheduled store audits, spot-checking websites to ensure accurate product representation.">
• Provide feedback on samples, manage approvals/rejections in PLM/GBSS, and advise on hangers/hangtags as needed.">
• Build and maintain strong relationships with key stakeholders, including Buyers, Product Technicians, and Quality teams, to ensure alignment and timely delivery across the critical path.">
• Maintain close communication with QA and QC counterparts in Asia to ensure consistency and alignment on standards and processes.">
• To be successful in this role, you'll need:">
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  • Proven experience in handbags and soft accessories, with a deep understanding of product construction and materials.">
  • Exceptional attention to detail, ensuring every product meets our high standards.">
  • Strong cross-functional collaboration skills, especially with Buyers, Compliance, and Product Technicians.">
  • Experience in quality assurance and compliance, including supplier engagement and issue resolution.">
  • Excellent communication and problem-solving abilities to navigate challenges and drive continuous improvement.">
  • Familiarity with PLM systems and product development processes to manage workflows efficiently.">
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Benefits we offer include flexible hybrid working options, a team member discount card, access to exclusive discounts and benefits through our Kmart for You program, and much more

We celebrate diversity and strive to create inclusive and safe environments where all our team members can contribute and succeed.

We encourage you to tell us about any workplace adjustments you'd like to explore a career with us. Apply now to join our team and start your journey today