Computer Systems Support Professional

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000

Job Overview

About the Role
  • Deliver exceptional technical assistance to employees in various settings.
  • Monitor and resolve requests promptly, ensuring minimal downtime and optimal system performance.
  • Support onboarding and offboarding processes, including computer setup, orientation, and retrieval.
  • Maintain and create internal process documentation in our knowledge base.
  • Provide technical support for company-wide meetings and events.
  • Participate in company-wide IT projects and initiatives.

Opportunity Overview

This is a fantastic chance to gain hands-on experience in a dynamic industry.

The organization is a leading travel search platform, helping people find their ideal flight, stay, rental car, and vacation package.

As a Technical Support Specialist, you will be part of a team responsible for configuring and supporting end-user computers and corporate IT services.

Responsibilities

Key Responsibilities:

  • Provide top-notch technical support to on-site and remote employees.
  • Monitor and resolve requests in a timely manner, ensuring minimal downtime and optimal system performance.
  • Support onboarding and offboarding processes, including computer setup, orientation, and computer retrieval.
  • Maintain and create internal process documentation in our knowledge base.
  • Provide technical support for company-wide meetings and events.
  • Participate in company-wide IT projects and initiatives.
Required Skills and Qualifications

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in operating systems and software applications.
  • Experience with technical support and customer service.
Benefits

Perks:

  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.

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