Operations Coordinator

5 days ago

Brisbane, Queensland, Australia beBeeField Full time $60,000 - $82,000
Job Overview

This role plays a vital part in ensuring the smooth operation of medical equipment by coordinating and planning Preventative Maintenance (PM) activities.

  • Scheduling and Dispatching PM services to guarantee timely maintenance
  • Extracting and manipulating detailed PM data from multiple systems to schedule maintenance effectively
  • Communicating with customers to facilitate on-time servicing through various channels
Key Responsibilities
  • Managing Field Engineer PM appointment calendars to maximize efficiency
  • Rescheduling PM appointments as required, updating key stakeholders promptly
  • Participating in regular meetings with stakeholders to contribute to improvement initiatives and maintenance issue resolution
  • Analyzing PM data and asset location to optimize maintenance scheduling
  • Contributing to data cleansing activities to ensure accuracy
Requirements
  • Demonstrating professionalism, integrity, and a positive attitude at all times
  • Being adaptable to change, flexible, and proactive in a dynamic environment
  • Prioritizing work to meet critical deadlines while maintaining quality
  • Developing a strong understanding of product knowledge and company operations
  • Working collaboratively as part of a team to enhance service quality
  • BUILDING effective relationships within the allocated territory, including Field Engineer Teams, Service Delivery Managers, and Customers
  • Applying the 'one point of contact' philosophy to build stakeholder confidence
  • Adhering to procedures set down in SOPs while identifying opportunities for continuous improvement
  • Providing ongoing support to Field Engineers for Service Request specific requirements
  • Assisting in maintaining SOP documents for internal and external audits
  • Participating positively in team development through meetings and other planned events

Essential Requirements: Extensive experience in coordination and planning, proficiency in using multiple operating platforms, excellent communication skills, and advanced Microsoft Excel capabilities are crucial for success in this role.

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