Technical Support Role

3 days ago

Melbourne, Victoria, Australia beBeeService Full time $40,000 - $60,000
IT Support Specialist Job Description

Are you looking for an exciting opportunity to work in a fast-paced environment as an IT support specialist?

Job Summary:

We are seeking a skilled and enthusiastic individual to join our team as an IT support specialist. The successful candidate will be responsible for providing technical assistance and resolving software, hardware, and network problems for our customers.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Work under supervision as part of a team to ensure effective communication and collaboration.
  • Adhere to service level agreements and meet response and resolution time requirements.
  • Escalate unresolved issues via the appropriate escalation path in a timely manner.
Requirements:

To be successful in this role, you will need:

  • Excellent problem-solving skills and a strong attention to detail.
  • The ability to work well under pressure and meet deadlines.
  • Good communication and interpersonal skills.
  • A willingness to learn and adapt to new technologies and processes.
Preferred Qualifications:

We would love to see:

  • Experience working in a help desk or call center environment.
  • Familiarity with ticketing systems and software applications.
  • A degree in computer science or a related field.
Benefits:

This role offers:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and talented individual who is passionate about IT and customer service, please submit your application including your resume and a cover letter outlining your relevant experience and qualifications.

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