Industrial and Automotive Technical Support Role
9 hours ago
We are seeking a skilled IT professional to join our team as a Technical Support Specialist.
This is an exciting opportunity for a motivated and customer-focused individual to work closely with our IT Management teams to ensure the smooth operation of our IT Services.
Main Responsibilities- Provide first-level technical support to users via phone and self-service portal
- Record and update incidents and service requests using service management software
- Monitor telephone queues and respond to calls within agreed service level agreements
- Provide troubleshooting and resolution assistance to users using knowledge base articles
- Evaluate and escalate high-priority incidents as required
Technical Requirements:
- Proficiency in Microsoft Operating Systems (Windows 10 & 11)
- Microsoft Office Application skills
- User administration using Active Directory
Desirable Skills:
- Familiarity with ITIL framework
- Experience with Citrix applications
- Knowledge of mainframe operating systems (ZOS, AIX)
- Retail Systems including Point of Sale equipment
- Warehouse Management Systems and Financial Systems
- A positive work environment with opportunities for career growth
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A diverse and inclusive workplace culture
We are a leading provider of industrial and automotive aftermarket parts and services in Australia, New Zealand and South East Asia.
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