Technical Squad Manager

2 days ago

Melbourne, Victoria, Australia Fujitsu Full time
About the Role

We are seeking an experienced Technical Squad Manager to lead our IT service delivery team. In this role, you will be responsible for overseeing the operational delivery of a squad of technical resources, coordinating their efforts to deliver exceptional support that directly or indirectly influences service outcomes or end-user experiences.

As a Technical Squad Manager, you will play a crucial role in ensuring timely resolution of technical issues, optimising processes and procedures, identifying and delivering automation opportunities, and driving continuous improvement within the team. You will also be required to apply Agile methodologies when performing your duties and to demonstrate a servant leadership style that embodies collaboration.

Key Responsibilities:
  • Plan, coordinate, and prioritise squad activities to meet and exceed service level agreements (SLAs) to support business objectives.
  • Monitor and analyse external and internal performance metrics, including but not limited to: ITSM outcomes for internal or external customer satisfaction, and team capacity, to identify areas for improvement and drive performance optimisation.
  • Support the wider Service Delivery teams and account CSM in daily stand-up meetings, sprint planning, sprint reviews, and retrospectives to foster collaboration and continuous improvement.
  • Assume responsibility for the squad's workflow and threshold monitoring to agreed metrics.
  • Support cross-functional service restoration and support the ad-hoc standup of cross-functional mini squads as pragmatic.
  • Act as a technical escalation point and liaise with Senior Practice Managers and Senior Product Managers to determine who is best placed to act as the process SME, offering guidance and expertise to the team when needed and provide possible directions to resolve/implement issues and bundle similar resolutions pragmatically.
  • Forge strong relationships with Product Managers and Practice Managers to optimise and improve delivery.
  • Support governance activities to aid assessments of account and technical performance.
  • Role holder will be required to regularly attend customer and/or Fujitsu site, as determined by the customer and/or Fujitsu.
Requirements and Experience:
  • Experience working within cross-functional delivery teams providing governance on direction whilst setting the expectation that the team members have the autonomy to deliver outcomes independently or together as pragmatic.
  • Proven ability to drive and empower the squad members to take ownership, make decisions, and drive innovation (self-service).
  • Proven ability to apply Agile Framework and practices and how to apply it in a team structure.
  • Can communicate ITIL good practices and their application to Fujitsu customers.
  • Experience in the IT service management (ITSM) domain and familiarity with IT service desk tools and systems.
  • Hold organisational and time management skills, with the ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organisation.
  • Demonstrated experience in identifying and implementing an innovation or change within a customer environment as aligned to their purpose.
  • Demonstrated experience in removing blockers, empowering a workforce to understand and deliver to the customer's purpose.
  • Servant leadership: Exhibiting a servant leadership approach.
  • Ability to thrive in a fast-paced, dynamic environment with changing priorities and tight deadlines.
  • Stakeholder management in a complex matrix environment.
  • Ability to forecast and control finances.
Benefits:

We offer a competitive salary of around £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including:

  • Tailored career paths across our global organisation to support your professional and personal growth.
  • An excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

  • Technical Squad Operations Manager

    1 week ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About FujitsuWe are a global organization with a strong set of values, respecting fairness and equality while promoting diversity, equity, and inclusion.Job DescriptionSquad Leader Role:As a Technical Squad Operations Manager at Fujitsu, you will lead the operational delivery of a squad of technical resources. Your key responsibilities include planning,...

  • Squad Leader

    1 month ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Job Title: Squad Leader - Technical Operations ManagerJob Summary:We are seeking a highly skilled and experienced Squad Leader to join our team at Fujitsu. As a Squad Leader, you will be responsible for leading the operational delivery of a squad of technical resources, coordinating their efforts to deliver exceptional support that directly or indirectly...

  • Technical Squad Lead

    7 days ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About the roleAs a Technical Squad Lead - Service Delivery at Fujitsu, you will play a pivotal role in leading the operational delivery of a squad of technical resources. Your primary objective will be to coordinate their efforts to deliver exceptional support that directly or indirectly influences service outcomes or end-user experiences.Key...

  • Squad Leader and Team Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About the role:In this challenging position with Fujitsu, you will lead the operational delivery of a squad of technical resources, coordinating their efforts to deliver exceptional support that directly or indirectly influences service outcomes or end-user experiences.Key Responsibilities:Plan, coordinate, and prioritise squad activities to meet and exceed...

  • Squad Leader

    1 month ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About the roleThis role involves leading the operational delivery of a squad of technical resources, coordinating their efforts to deliver exceptional support that directly or indirectly influences service outcomes or end-user experiences.Key ResponsibilitiesPlan, coordinate, and prioritise squad activities to meet and exceed service level agreements (SLAs)...

  • Technical Operations Manager

    4 days ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About FujitsuWe are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.Fujitsu constantly pushes itself to do better and strives to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their...

  • Squad Delivery Specialist

    6 days ago

    Melbourne, Victoria, Australia flybuys Full time

    About UsFlybuys is the country's most popular rewards program, with over 9 million active members. Our extended network of partnerships with nationally recognised brands makes every day worth more for our members.We're a people-centric organisation with amazing office spaces in Sydney and Melbourne. Our flexible working policy allows team members to work...

  • Senior Technical Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Fujitsu is seeking a Senior Technical Operations Manager to lead the operational delivery of our squad. The successful candidate will be responsible for planning, coordinating, and prioritizing squad activities to meet and exceed service level agreements (SLAs) to support business objectives.The ideal candidate will have experience working within...

  • Salesforce Technical Release Manager: Cloud Solution Architect

    6 days ago

    Melbourne, Victoria, Australia Capgemini Full time

    About CapgeminiAt Capgemini, we are a global collective of strategic and technological experts passionate about using technology to drive positive change. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work.Job SummaryWe are seeking an experienced Salesforce Technical Release Manager to lead...

  • Technical Delivery Lead

    4 weeks ago

    Melbourne, Victoria, Australia flybuys Full time

    About UsWe're a leading rewards program with over 9 million active members and a growing network of partnerships with nationally recognized brands. Our flexible working policy and people-centric culture enable our team members to work remotely across Australia, focusing on outcomes and aligned with our core values: Be United, Be Relevant, Be Passionate, Be...

  • Technical Solution Specialist

    1 week ago

    Melbourne, Victoria, Australia iGreenData Full time

    About the CompanyiGreenData is a cutting-edge technology firm specializing in Cloud, Data, and Digital solutions. Our mission is to empower organizations by leveraging cloud computing's scalability, reliability, and improved performance.We provide unique digital and cloud capabilities through our partnership with a niche ecosystem. Our team utilizes...

  • Senior AEM Technical Specialist

    6 days ago

    Melbourne, Victoria, Australia Ayan Infotech Full time

    Ayan Infotech is seeking a Senior AEM Technical Specialist to lead their Melbourne CBD team. As the technical lead, you will oversee the development of large-scale enterprise IT projects and work closely with experienced global teams.This role offers the opportunity to work with the latest technology releases in a highly invested IT environment. You will be...

  • Technical Project Director

    53 minutes ago

    Melbourne, Victoria, Australia flybuys Full time

    About FlybuysWe're a leading rewards program with over 9 million active members. Through our extensive network of partnerships, we make every day worth more for our customers.Our company culture is built around flexibility and teamwork. We have amazing office spaces in Sydney and Melbourne, and our team members enjoy remote work options across Australia.Our...

  • Operations Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Job DescriptionFujitsu is a global leader in technology and business solutions, dedicated to transforming organizations and the world around us. As an Operations Delivery Manager, you will play a crucial role in leading the operational delivery of technical resources, ensuring timely resolution of technical issues, optimizing processes, and driving...

  • Technical Squad Lead

    20 hours ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Company OverviewFujitsu is an organization that values fairness, equality, and diversity. We promote a culture of inclusion and strive to bring together diverse perspectives and talents in an environment where individuals can be their authentic selves.

  • Senior Operations Delivery Manager

    49 minutes ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Job OverviewFujitsu is seeking an experienced Senior Operations Delivery Manager to lead the operational delivery of a squad of technical resources. This role requires strong leadership and management skills, as well as the ability to drive performance optimisation and continuous improvement within the team.The ideal candidate will have experience working in...

  • AEM Technical Lead

    2 days ago

    Melbourne, Victoria, Australia Ayan Infotech Full time

    Ayan Infotech is seeking an AEM Technical Lead - Enterprise Software Developer to join our team in Melbourne.About the Role:This is a hands-on development opportunity that will provide you with the chance to work in a large-scale enterprise IT environment with a highly experienced and competent global IT delivery team. Our client invests significantly in...

  • Robotics Technical Operations Director

    4 weeks ago

    Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    {"Key Responsibilities": "Manage, Recruit, Interview, Hire, Coach, and Mentor Directs- Ensure directs are up-to-date with company policies, procedures, and regulations, while meeting established productivity targets.- Actively work to encourage, motivate, and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and...

  • Senior IT Project Manager

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time

    About the RoleCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a Senior IT Project Manager, you will play a key role in managing and coordinating delivery in line with our Domain operating model, partnering with product owners and engineering teams, and communicating...

  • Senior Technical Lead

    1 month ago

    Melbourne, Victoria, Australia Bupa Full time

    Role Overview:Bupa is seeking a highly skilled Senior Technical Lead to drive the development of high-quality digital applications within our Domestic Retail and Digital domain. Our application architecture is evolving, and we require a technical leader to usher in a modern design and enable our rapid growth and focus on digital platforms.As the Senior...