Senior Technical Operations Manager
2 weeks ago
Fujitsu is seeking a Senior Technical Operations Manager to lead the operational delivery of our squad. The successful candidate will be responsible for planning, coordinating, and prioritizing squad activities to meet and exceed service level agreements (SLAs) to support business objectives.
The ideal candidate will have experience working within cross-functional delivery teams, providing governance on direction while setting expectations that team members have autonomy to deliver outcomes independently or together as pragmatic.
Key responsibilities include:
- Leading the operational delivery of the squad
- Coordinating with stakeholders to ensure effective communication and collaboration
- Driving the implementation and adherence to Agile methodologies
- Ensuring effective use of Scrum or Kanban frameworks
The Senior Technical Operations Manager will also be responsible for:
- Developing and maintaining documentation, knowledge base articles, and promoting the use of standard operating procedures to enhance efficiency and effectiveness of support operations
- Collaborating with other Squad Leaders, cross-functional teams, and account stakeholders to align priorities, resolve dependencies, and drive organisational objectives
- Identifying and implementing process improvements, automation, and self-service capabilities to enhance end user experience and increase productivity
This role requires a strong analytical mindset, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced, dynamic environment with changing priorities and tight deadlines.
The estimated salary for this role is between $120,000 and $150,000 per annum, depending on location and experience.
We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a commitment to diversity, equity, and inclusion.
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