Senior Operations Delivery Manager
4 hours ago
Fujitsu is seeking an experienced Senior Operations Delivery Manager to lead the operational delivery of a squad of technical resources. This role requires strong leadership and management skills, as well as the ability to drive performance optimisation and continuous improvement within the team.
The ideal candidate will have experience working in cross-functional delivery teams, providing governance on direction while empowering team members to take ownership and make decisions. They will be able to apply Agile methodologies and practices, communicate ITIL good practices, and have experience in the IT service management domain.
Key Responsibilities- Operational Delivery: Plan, coordinate, and prioritise squad activities to meet and exceed service level agreements (SLAs) to support business objectives.
- Performance Optimisation: Monitor and analyse external and internal performance metrics, including ITSM outcomes for internal or external customer satisfaction, and team capacity, to identify areas for improvement and drive performance optimisation.
- Collaboration and Communication: Foster collaboration and effective communication within the squad and with stakeholders, including end users, IT teams, and management.
- Leadership and Management: Proven ability to drive and empower the squad members to take ownership, make decisions, and drive innovation (self-service).
- Agile Methodologies: Proven ability to apply Agile Framework and practices and how to apply it in a team structure.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organisation.
Fujitsu is an organisation that values diversity, equity, and inclusion. We believe in the power of diversity to drive innovation and have a strong set of values that promote fairness and equality. We offer tailored career paths across our global organisation to support your professional and personal growth.
We live our values of aspiration, trust, and empathy, all day, every day. Our customers trust us, and we have an excellent reputation across the region and globally.
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