Technical Operations Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $155,000
Job Description">

As a technical leader, you will oversee the delivery of mission-critical communication solutions to our clients. Your role is to enhance operational maturity and ensure seamless service delivery without disruptions. You will work closely with various teams to achieve this goal.

Key Responsibilities:
  • Provide technical leadership across a range of technologies, including LAN/WAN switching and routing, APCO P25 radio systems, mobile data systems, Windows, and Linux-based operating systems administration.
  • Oversee the operational health, security, and maintenance of mission-critical public safety systems under the scope of the Operations Engineering team.
  • Manage day-to-day operational priorities and activities of the operations engineering team.
  • Act as a technical escalation point for Network Operations Control Centre staff, Field, and Operations Engineers requiring technical assistance.
  • Proactively identify systemic issues that may have operational or customer impact and drive resolution in accordance with ITIL framework.
  • Maintain and enhance accuracy and completeness of technical, procedural, and as-built documentation.
  • Promote and ensure compliance with ITIL service management processes and procedures.
  • Foster a culture of continual improvement by implementing and encouraging best practices, identifying areas for improvement, and providing opportunities for professional development and training for team members.
  • Collaborate with other teams to ensure alignment and effective service delivery while driving high-quality operations engineering services to achieve contractual compliance and customer satisfaction.
  • Participate in service review meetings as the technical representative to provide technical insights and recommendations on performance and quality of services provided.
  • Collaborate with cross-functional teams to produce regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Participate in an on-call rotation schedule to address urgent system incidents escalated after-hours.
Required Skills and Qualifications

Essential qualifications include:

  • Tertiary qualifications in Electronics/Computer Systems Engineering or similar. Extensive industry experience will be considered as an alternative.

Desirable qualifications include:

  • ITIL v4 Certification
  • Telecommunications, Land Mobile Radio (LMR)
  • Microwave Transmission Network Experience
  • CISCO/Juniper networking certifications
  • Microsoft/Linux certifications
  • Knowledge in Crystal and SQL reporting
Benefits

Professional experience of at least 5 years in an engineering or equivalent role within a managed services environment.

  • Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Level Management.
  • Demonstrated ability to lead other technical staff in completing work assignments in accordance with defined quality objectives and deadlines.
  • Demonstrated ability to identify, prioritize, and resolve complex technical issues involving multiple stakeholders to strict deadlines.
  • Excellent communication and presentation skills in both technical and non-technical forums.
  • Expert technical knowledge and experience with implementation and/or support of Microwave RF and/or multi-site communications systems.
  • Experience with IT network design, planning, and analysis.
  • Experience with administration configuration, fault finding, and maintenance of networks, LAN, WAN, routers, switches, servers, workstations, and applications.

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