Client Service Specialist

21 hours ago

Perth, Western Australia beBeeCustomerService Full time $110,000 - $130,000

Job Title: Client Service Specialist

This role offers an opportunity to build lasting relationships with clients and providers, providing high-quality service and support.

The Client Service Specialist will be responsible for handling incoming calls and inquiries, responding to client concerns with empathy and professionalism, and maintaining a high level of customer satisfaction.

  • Answer incoming calls from clients/providers/key support people and respond to their inquiries.
  • Handle client/provider concerns with empathy and provide appropriate solutions to their concerns.
  • Maintain a high level of professionalism.
  • Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.
  • Attend training sessions and team meetings to enhance skills and knowledge.
  • Process invoices and resolve cases in a timely manner with the intention of first touch resolution.
Key Skills and Qualifications:

The ideal candidate will have a strong background in customer service, excellent communication and problem-solving skills, and intermediate level knowledge of Microsoft Office suite - Word, Excel & Outlook.

A Working with Children Check WA (or ability to obtain) and NDIS Workers Screening Check are also highly desirable.

Benefits:

A bright and modern office space in West Perth, a hybrid office/work from home arrangement once probation has been passed, and opportunities for career progression within a national company are offered.

The vibrant and collaborative workplace culture is designed to foster growth and development, with a focus on teamwork and open communication.

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