
Client Service Specialist
1 day ago
Seeking a customer-focused professional to deliver exceptional service and support clients with taxation, superannuation, and registration obligations. Key responsibilities include:
- Providing tailored advice and guidance to clients through various channels, including phone, email, and online portals.
- Navigating complex interactions with empathy and professionalism, including supporting vulnerable clients and those experiencing hardship or crisis.
- Working in a contact centre environment to provide high-quality service to clients during scheduled hours.
- Delivering outcome-focused solutions that shape client behavior and encourage ongoing participation in the taxation and superannuation systems.
The ideal candidate will have strong communication skills, be able to work effectively in a team environment, and possess a passion for delivering excellent customer service.
Key Requirements- Customer Service
- Communication Skills
- Teamwork
- Fulfilling career opportunities
- Ongoing training and development
- Collaborative and supportive work environment
- Contact Centre Setting
- Scheduled Hours
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