Client Service Ambassador

3 days ago

Perth, Western Australia beBeeCustomerService Full time $110,000 - $130,000
Client Service Specialist

This role involves delivering exceptional service to clients and stakeholders. The key responsibilities include:

  • Answering incoming calls from clients and resolving their inquiries in a timely manner.
  • Handling client concerns with empathy and providing suitable solutions.
  • Maintaining a high level of professionalism at all times.
  • Meeting performance metrics such as productivity, average handle time, quality, and customer satisfaction.
  • Participating in training sessions and team meetings to enhance skills and knowledge.

The ideal candidate will have prior experience in a customer-facing role, excellent communication skills, and the ability to work collaboratively as part of a team. Intermediate-level proficiency in Microsoft Office suite is also required.

Key Responsibilities:

  • Provide prompt and professional responses to client inquiries.
  • Resolve client concerns in a timely and effective manner.
  • Meet performance metrics and maintain high-quality service standards.

Requirements:

  • Prior experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Intermediate-level proficiency in Microsoft Office suite.

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