Fitness First Membership Team Lead
3 weeks ago
Role Overview:
We are seeking a highly motivated and experienced Membership Manager to lead our member experience team at our Brighton club.
The successful candidate will have a proven track record of sales and customer service experience, with the ability to hit KPIs and inspire their team to achieve exceptional results.
Prior experience of managing a team and mentoring others is highly regarded, as well as excellent communication and customer service skills.
The ideal candidate will be passionate about delivering exceptional member experiences and have a strong understanding of customer retention strategies and metrics.
Key Responsibilities:
- Manage the daily workflow of the club's member support consultants to ensure the club reaches monthly sales targets
- Deliver sales training to develop the member support consultants team
- Achieve individual monthly and annual sales targets to contribute to the success of the team
- Support the club manager in developing initiatives to drive membership growth
About You:
- Proven sales and customer service experience with a clear ability to hit KPIs
- Strong understanding of customer retention strategies and metrics
- Prior experience of managing and mentoring a team
- Excellent communication and customer service skills
What We Offer:
- A competitive OTE of $80,000 made up of base salary and commission, plus super
- A complimentary platinum fitness first membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
About Fitness First:
Fitness First is a globally recognised leader in the fitness sector, currently operating 51 Australian clubs across New South Wales and Victoria.
We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job - it's the start of a career that will allow you to empower thousands to put themselves first and lead fearless and extraordinary lives.
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