Technical Support Specialist
15 hours ago
About the Role
The Senior Service Desk Analyst is a senior technical role responsible for providing support to staff across the organisation.
- Provision of 1st and 2nd level support as part of a Service Desk team to staff across the entire organisation.
- Act as a technical escalation point for the Service Desk Team.
- Provide exemplary service for LiveBetter staff and lead by example for the Service Desk team.
- Management of critical technology incidents, as per Critical Incident Procedure, keeping the staff informed until resolution.
- Provide technical subject matter expertise, leadership, and guidance to the Service Desk Team and staff.
- Deployment of new PCs, laptops, mobiles, tablets, and smart technology across the organisation.
About You
We are seeking an experienced ICT professional with a sound level of technical ability. The ideal candidate will be proactive and passionate about providing outstanding support to ensure the ICT needs of our organisation are met.
To convince us that you are the best person for the job, please tell us how you meet the following selection criteria:
- Relevant industry certifications (Microsoft, CompTIA, Cisco) or tertiary qualifications in Information Systems, Data Analytics or Business Management.
- Minimum 5 years' commercial service desk experience providing 1st and 2nd level support.
- Demonstrated extensive knowledge and experience in a vast array of Technology Services applications, systems and processes.
- Experience in Critical Incident Management.
- Demonstrated ability to manage own workload within a service desk environment as part of a high performing team.
Salary: $80,000 - $110,000 per annum
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