Technical Leadership Specialist
22 hours ago
About the Role:
The Senior Service Desk Analyst is responsible for providing technical leadership to the Service Desk Team and supporting desktop environments through hardware deployment, software deployment, troubleshooting, user support, and user profile management. This includes creating and managing users within the network, ensuring computing equipment supports staff in doing their best work, and acting as a technical escalation point for the Service Desk Team.
Key Responsibilities:
- Providing 1st and 2nd level support as part of a Service Desk team to staff across the organisation.
- Acting as a technical escalation point for the Service Desk Team.
- Providing exemplary service for LiveBetter staff and leading by example for the Service Desk team.
- Managing critical technology incidents, keeping staff informed until resolution.
- Providing technical subject matter expertise, leadership, and guidance to the Service Desk Team and staff.
- Deploying new PCs, laptops, mobiles, tablets, and smart technology across the organisation.
About You:
We are looking for an experienced and motivated ICT professional with a sound level of technical ability. The successful candidate will need to be proactive and passionate about providing outstanding support to ensure the ICT needs of our organisation are met.
To convince us that you are the best person for the job, please tell us how you meet the following selection criteria:
- Relevant industry certifications (Microsoft, CompTIA, Cisco) or tertiary qualifications in Information Systems, Data Analytics, or Business Management.
- Minimum 5 years' commercial service desk experience providing 1st and 2nd level support.
- Demonstrated extensive knowledge and experience in various Technology Services applications, systems, and processes.
- Experience in Critical Incident Management.
- Demonstrated ability to manage own workload within a service desk environment as part of a high-performing team.
Estimated Salary: $90,000 - $110,000 per annum
This role is ideal for an individual who thrives in a fast-paced environment and is committed to delivering exceptional technical support. If you have a passion for ICT and are eager to take on a challenging role, we encourage you to apply.
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