Sales Engineer with Technical Support Experience
2 weeks ago
About Loam Bio
A pioneering start-up in the agricultural sector, Loam Bio is committed to enhancing the sustainability and resilience of farming systems through innovative soil carbon sequestration.
Role Overview
We are seeking a skilled Service and Sales Engineer to provide expert technical support and field service for our patented application system used in biological product delivery.
Key Responsibilities
As the primary point of contact, you will be responsible for:
- Coordinating logistics and managing warehousing and distribution for our products
- Providing over-the-phone technical support to customers, addressing inquiries and resolving issues related to product application
- Collaborating with senior engineers and external engineering firms to address maintenance issues and design improvements
- Facilitating communication between internal teams and external partners to ensure product reliability and performance
Requirements
To succeed in this role, you should possess:
- Strong analytical and problem-solving abilities, complemented by a proactive approach to tackling technical challenges
- Excellent customer service skills, with a dedication to providing exceptional support
- A genuine passion for maintaining safe operating systems for yourself and others
- Adaptability and the ability to thrive in a fast-paced environment
- A collaborative mindset and experience working as part of a team
Benefits
As a valued member of our team, you will enjoy:
- A dynamic and supportive work environment
- The opportunity to work alongside leading scientists and innovators in the agricultural sector
- An inclusive culture that values diversity and equality
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