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Strategic Product Management Lead

2 months ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We're seeking a seasoned Senior Product Manager - Estates and Authorities to lead our Seamless Estates and Secure Authorities squad. This role plays a critical part in the Customer Journeys Crew, responsible for designing and delivering exceptional customer experiences for critical processes.

As a Chapter Lead, you will support and develop a team of product managers, play a leading role in fostering a collaborative culture, and ensure all CBA values are demonstrated. You'll develop and implement change and transformation strategies, understand and represent the voice of the customer, and manage risks across the business.

Key Responsibilities:

  • Lead and motivate a team of product managers to deliver on tactical and strategic plans
  • Develop, implement, and embed change and transformation strategies
  • Represent the voice of the customer and manage risks across the business
  • Understand and manage the business and financial impacts of initiatives

Requirements

  • Proven capability in leading and developing a team
  • Strong analytical mindset with problem-solving skills and attention to detail
  • Strong commercial acumen with a focus on customer outcomes
  • Proven capability in analysing and uplifting customer journeys and processes
  • Strong customer focus and excellent risk management capability
  • Excellent written and verbal communication skills
  • Proven ability to build and leverage strong stakeholder relationships

About Us

At the Commonwealth Bank of Australia, we're committed to building a diverse and inclusive workforce. We nurture and support our people through skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for securing and enhancing the financial wellbeing of people, businesses, and communities.