Customer Advocate and Growth Strategist
6 days ago
Unlock Customer Success and Drive Growth
We are seeking a skilled professional to join our team as a Customer Success Specialist. In this role, you will play a vital part in ensuring customer satisfaction and retention.
Key Responsibilities:
- Proactively manage all renewal and customer account activities to drive increased usage of our solution.
- Assess customers' current level of service and work collaboratively to help them gain greater value from our solution.
- Develop and implement strategies to drive growth and expansion opportunities.
- Maintain a comprehensive knowledge base of our product and solution features.
- Liaise with internal teams to promptly address and resolve customer issues.
- Utilize business intelligence tools and methodologies to drive continuous improvement in customer success initiatives.
- Act as an advocate for Customer Success within the organization, driving organizational change to better serve our customers.
Requirements:
- 1+ years of Customer Success and/or Account Management experience
- Prior B2B SaaS sales experience with tele-based and virtual customer management skills required
- SFDC experience required, with SAP skills an advantage
Benefits:
- Competitive compensation package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
About Us:
- We are a global industrial technology company focused on smarter transportation and mobility
- Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial services, fleet management, telematics, vehicle diagnostics and repair, and smart cities
- Our pioneering solutions advance safety, security, efficiency, and sustainability worldwide
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