Digital Transformation Change Management Specialist

4 weeks ago


Canberra, ACT, Australia Programmed Full time

PERSOLKELLY brings together the legacy and experience of four organizations that shaped the staffing landscape over the past century. These organizations include Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

We're seeking a ServiceNow Change Analyst SFIA level 6 (Contract, EL1 - EL2) to join our team. This role involves providing specified personnel on a time and materials basis for tasks such as UX Designer SFIA 6, which may include:

The Department is embarking on a programme of work to move Information Technology and corporate workflow solutions from its existing legacy systems to ServiceNow. As a Change Analyst, you'll support the development and execution of organisational change management plans for this transformation program. Working with the Program OCM lead, you'll play a key role in shaping strategies and plans; creating artefacts and engaging stakeholders to support adoption of new processes and system.

To be successful in this role, you'll have excellent written and verbal communication skills, excellent coordination and time management skills, experience in creating content, including communication artifacts, infographics, and presentation packs, and experience in engaging with varied stakeholder groups and teams.

Key Responsibilities
  • Coordinate and help manage change management workshops and activities to support the OCM Lead to achieve on-time program outcomes.
  • Collaborate with Internal Communications team for cohesive messaging and within organisation guidelines.
  • Collaborate with the OCM Lead to develop change management artefacts and tools.
  • Collaborate with the project teams and change specialist to plan and deliver change impact analysis, and change activities.
  • Help undertake impact and readiness assessments, and document key changes to processes and practices, in consultation with subject matter experts, utilising relevant change management tools.

You may be redirected to assist or work on other projects/activities outside of the branch of initial assignment.

We offer a competitive salary range: AU$70,000 - AU$90,000 per annum, depending on experience.

If you meet these requirements, we encourage you to apply now.



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