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Front Office Team Member

2 months ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Office All Rounder to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation is completed and guests are satisfied with their experience.
  • Manage guest payments and resolve any discrepancies or issues in a professional and courteous manner.
  • Respond to guest inquiries and requests in a timely and helpful manner, providing solutions and alternatives when necessary.
  • Collaborate with housekeeping and other departments to ensure guest rooms are ready and available for check-in.
  • Communicate parking procedures and other hotel information to guests and visitors, providing clear and concise instructions.
  • Run daily reports and analyze data to identify trends and areas for improvement.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 10 pounds and stand for long periods of time.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Discounted room rates and other perks for hotel stays and dining.
  • A dynamic and supportive work environment with a team of like-minded professionals.

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.