Field Service Technician

7 days ago

Darwin, Northern Territory, Australia Telstra Full time
Job Overview

We're seeking a skilled Field Service Technician to join our team at Telstra. As a key member of our team, you will be responsible for delivering exceptional customer experiences by activating and assuring telecommunications products and services in the home and/or business.

You will work independently to provide seamless service rectification and product installations, ensuring the full satisfaction of our customers. Your expertise in copper cable maintenance and installation, including fault finding, jointing, jumpering, and networking, will be essential in maintaining our Fibre network technology and Data services.

As a Field Service Technician, you will also be responsible for customer premises equipment maintenance and installation, both for consumers and businesses. Your ability to work in a diverse team environment and deliver optimum customer and commercial outcomes aligned to our corporate strategy will be crucial to your success.

We offer a range of benefits, including competitive pay, industry-recognized training, and unlimited learning opportunities. You will also have access to 30% off Telstra products and services, plus exclusive discounts from over 240 brands and partners.

Key Responsibilities:

  • Deliver seamless service rectification and product installations.
  • Maintain and manage Fibre network technology and Data services.
  • Perform customer premises equipment maintenance and installation.
  • Work in a diverse team environment to deliver optimum customer and commercial outcomes.

Qualifications:

You will be required to hold and maintain the relevant and applicable licenses and qualifications to perform this role, as deemed mandatory by regulatory and legal authorities. This includes a Certificate III in Telecommunications, an Open cabling license, Traffic management qualifications, and an industry white card.

Telstra can support you through offering training on Traffic management and white card certificates.

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers.

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